Training Video Production
Bob Jane T-Mart
Bob Jane T-Marts has a national network of franchised and company owned tyre retail stores, making them Australia’s largest independent tyre retailer. Our brief was to develop a series of training videos to assist the National Training Manager in delivering ongoing ‘how to’ support and innovation to the franchisees on best practice customer service, selling and tyre management.
Over 2 days Red Crayon filmed, edited and produced a series of 7 training videos, each roughly 3 – 4 minutes in length. The videos covered topics such as customer bookings, car drop off, car pick up, safety inspection reports and walking a customer through an invoice.
7 simple, step-by-step videos that detail how franchisees should engage with customers and manage the customer experience. The videos have minimised the amount of travel required by the National Training Manager and they’ve allowed for training to be done when and where the opportunity arises.